Support

Vcinity provides system support for existing and emerging infrastructures in IT environments of any scale. We provide the technology and tools you need to maximize uptime, availability and performance. Additionally, we team with leading channel partners to bring you a level of personal support that ensures the stability and continuous operation of your mission-critical systems.

Need help with installation, design and more? Ask about our technical training and professional services offerings.

Vcinity Support Portal

Vcinity has launched a new portal! It provides customers with 24 x 7 online access to:

  • Software updates
  • Patch releases

New Portal Login 

For product release documentation (no login required):

Knowledge Site 

The old portal remains active until 3/25/2022:

Old Portal Login

 

Contact

portal_support@vcinity.io 

In case of any portal issues

Technical Assistance

Through Vcinity’s Technical Assistance Center, customers can connect with support engineers for help with product-related questions, troubleshooting, diagnostics procedures, and more. 

Our engineers are available by phone or email. Email responses are provided by the next business day.

For U.S. Toll Free

(866) 755-0267

For U.S. & International

+1 (301) 944-8100 for U.S. & International

support@vcinity.io

Sales & General Support

For general inquiries or sales support, visit our Contact Us page.

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